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SupportSupport Overview

TOS Network Support Center

Get help with development issues, find solutions to common problems, and access comprehensive troubleshooting resources.

🆘 Quick Help

Most Common Issues

Emergency Support

Critical Issues (Network downtime, security vulnerabilities):

Standard Support:

📚 Support Resources

🔧 Troubleshooting Guides

Step-by-step solutions for common problems

❓ Frequently Asked Questions

Quick answers to common questions

📖 Error Code Reference

Complete error code documentation

🔍 Debugging Tools

Tools and techniques for problem diagnosis

🚨 Issue Reporting

Before Reporting an Issue

  1. Search Existing Issues: Check GitHub Issues 
  2. Check Status Page: Visit status.tos.network 
  3. Review Documentation: Ensure you’re following best practices
  4. Try Basic Troubleshooting: Restart, clear cache, check network

How to Report Effectively

**Issue Title**: Clear, descriptive summary
 
**Environment**:
- TOS Network: Mainnet/Testnet
- SDK Version: e.g., @tos-network/sdk v2.1.0
- Node.js Version: e.g., v18.17.0
- Operating System: e.g., macOS 13.4
 
**Expected Behavior**:
What should happen
 
**Actual Behavior**:
What actually happens
 
**Steps to Reproduce**:
1. Step one
2. Step two
3. Step three
 
**Error Messages**:

Paste any error messages here


**Additional Context**:
Any other relevant information

Issue Templates

Bug Report:

name: Bug Report
about: Report a bug or unexpected behavior
title: '[BUG] Brief description'
labels: bug

Feature Request:

name: Feature Request
about: Suggest a new feature or enhancement
title: '[FEATURE] Brief description'
labels: enhancement

Documentation Issue:

name: Documentation Issue
about: Report documentation problems
title: '[DOCS] Brief description'
labels: documentation

🏥 Health Checks

Network Health

Check TOS Network status in real-time:

# Check network connectivity
curl -X POST \
  https://rpc.tos.network \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","method":"tos_blockNumber","params":[],"id":1}'
 
# Expected response:
# {"jsonrpc":"2.0","id":1,"result":"0x2b3c4d"}

Node Health

// Check node health using SDK
import { TOSNetworkSDK } from '@tos-network/sdk';
 
const sdk = new TOSNetworkSDK('https://rpc.tos.network');
 
async function checkNodeHealth() {
  try {
    const blockNumber = await sdk.getBlockNumber();
    const networkId = await sdk.getNetworkId();
    const gasPrice = await sdk.getGasPrice();
 
    console.log('Node Health Check:');
    console.log(`✅ Block Number: ${blockNumber}`);
    console.log(`✅ Network ID: ${networkId}`);
    console.log(`✅ Gas Price: ${gasPrice} wei`);
 
    return true;
  } catch (error) {
    console.error('❌ Node health check failed:', error.message);
    return false;
  }
}
 
checkNodeHealth();

API Health

# Test REST API endpoints
curl -H "Authorization: Bearer YOUR_API_KEY" \
  https://api.tos.network/v1/health
 
# Test WebSocket connection
wscat -c wss://ws.tos.network/v1

🛠️ Self-Service Tools

Network Status Dashboard

Real-time network monitoring:

// Embed network status in your app
import { NetworkStatusWidget } from '@tos-network/status-widget';
 
function App() {
  return (
    <div>
      <NetworkStatusWidget
        endpoint="https://status-api.tos.network"
        theme="dark"
        showDetails={true}
      />
    </div>
  );
}

Transaction Explorer

Investigate transaction issues:

// Transaction investigation tool
import { TransactionInspector } from '@tos-network/debugging-tools';
 
const inspector = new TransactionInspector({
  rpcUrl: 'https://rpc.tos.network'
});
 
async function investigateTransaction(txHash) {
  const analysis = await inspector.analyze(txHash);
 
  console.log('Transaction Analysis:');
  console.log(`Status: ${analysis.status}`);
  console.log(`Gas Used: ${analysis.gasUsed}/${analysis.gasLimit}`);
  console.log(`Block: ${analysis.blockNumber}`);
 
  if (analysis.errors.length > 0) {
    console.log('Errors found:');
    analysis.errors.forEach(error => console.log(`- ${error}`));
  }
 
  return analysis;
}

Contract Validator

Validate smart contract code:

# Install TOS contract validator
npm install -g @tos-network/contract-validator
 
# Validate contract
tos-validator validate ./contracts/MyContract.java
 
# Output:
# ✅ Syntax validation passed
# ✅ Security checks passed
# ⚠️  Gas optimization suggestions available
# ✅ TOS Network compatibility confirmed

📞 Support Channels

Community Support

Discord Server: discord.gg/tos-network 

  • #general-help: General questions and support
  • #developer-support: Technical development help
  • #smart-contracts: Smart contract development
  • #ai-mining: AI-Mining related questions
  • #integrations: Third-party integration help

Forum: forum.tos.network 

  • Detailed technical discussions
  • Community-driven solutions
  • Knowledge base articles

Stack Overflow: Tag questions with tos-network

Professional Support

Enterprise Support:

  • Dedicated support engineer
  • SLA guarantees (4-hour response)
  • Phone and video call support
  • Priority bug fixes and features

Developer Support Plans:

  • Basic: Community support + email
  • Pro: Priority email support + monthly office hours
  • Enterprise: Dedicated support + custom SLA

Consulting Services:

  • Architecture review
  • Performance optimization
  • Security audits
  • Custom integration development

Regional Support

Americas: [email protected]

  • English, Spanish, Portuguese
  • Timezone: UTC-8 to UTC-5

Europe: [email protected]

  • English, German, French, Italian
  • Timezone: UTC+0 to UTC+3

Asia-Pacific: [email protected]

  • English, Chinese, Japanese, Korean
  • Timezone: UTC+5 to UTC+12

📈 Support Statistics

Response Times

Support LevelFirst ResponseResolution Time
Community< 4 hours2-5 days
Developer Pro< 2 hours1-3 days
Enterprise< 1 hour4-24 hours
Emergency< 15 minutes1-4 hours

Satisfaction Metrics

  • Overall Satisfaction: 4.7/5.0
  • Issue Resolution Rate: 97.3%
  • First Contact Resolution: 78.5%
  • Average Response Time: 1.2 hours

Common Issue Resolution

  • Network Connectivity: 89% self-resolved with docs
  • Smart Contract Errors: 76% resolved with debugging tools
  • API Issues: 82% resolved within 24 hours
  • Performance Problems: 71% resolved with optimization guides

🎓 Training and Education

Learning Resources

Video Tutorials:

Interactive Workshops:

  • Monthly developer workshops
  • Quarterly community meetups
  • Annual TOS Network conference
  • Partner training sessions

Certification Programs:

  • TOS Network Developer Certification
  • AI-Mining Specialist Certification
  • Integration Partner Certification

Office Hours

Weekly Office Hours: Every Tuesday, 2 PM UTC

  • Live Q&A with TOS Network engineers
  • Technical deep dives
  • Community feedback sessions
  • New feature previews

Regional Office Hours:

  • Americas: Wednesdays, 8 PM EST
  • Europe: Thursdays, 3 PM CET
  • Asia-Pacific: Fridays, 10 AM JST

🔄 Feedback and Improvement

How We Use Your Feedback

  1. Issue Analysis: Review all reported issues
  2. Pattern Recognition: Identify common problems
  3. Documentation Updates: Improve docs based on feedback
  4. Product Improvements: Fix underlying issues
  5. Training Enhancement: Update support materials

Feedback Channels

Product Feedback:

Documentation Feedback:

  • Page-level feedback widgets
  • GitHub pull requests
  • Documentation surveys

Support Feedback:

  • Post-resolution surveys
  • Annual support review
  • Community feedback sessions

Need help right now?

“Don’t Trust, Verify it” - All support interactions are logged and verifiable for transparency and quality assurance!

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